Welcome

Welcome to OpEx U, where over 20 years of experience in operational excellence meets a passion for teaching the next generation of leaders. Join us to develop essential skills drive efficiency and innovation in today's dynamic business environment. Together, we can shape the future of operational excellence!

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Drew Tyler  

“I help customers perform better by eliminating waste, improving processes, and aligning teams to deliver exceptional value by doing with you, not to you”

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Who am I?

A customer-centric operations leader with 20+ years of experience improving customer experience, strengthening service performance, and delivering measurable business results across global operations.

I am a certified Lean Sigma Master Black Belt, Lean Practitioner, and Teacher. I believe in a practical approach that empowers individuals to excel in their careers.

My Edge...

I uniquely blend Customer Success + Continuous Improvement. I improve the customer journey while also improving the internal processes that support it — creating value on both sides of the relationship.

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What I have delivered...

• Multi-million-dollar savings in customer facing savings.

• Operations efficiency improvements in Sales, Manufacturing, Quality, Supply Chain, Materials, Admin Support.

• Continuous Improvement deployment across 9 global sites.

• Net Promotor Score and Voice of Customer driven customer experience improvements.

• Kaizen leadership with customers and internal teams.

• Scalable CI training and coaching. 

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Why I am different...

• • Executive-level communication and ability to align cross-functional teams.

• • Sales + CI + Customer Success + Training background.

• • Ability to turn complex problems into clear, structured solutions.

• • Builds systems that scale and leave organizations stronger.

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My Credentials...

• Lean Six Sigma Master Black Belt

• Lean Practitioner

• Project Management

• Manager of Quality and Organizational Excellence

• Lead Auditor ISO 13485:2016

• Lead Auditor ISO 2001:2015

• Teacher of Social Studies